In this Policy, Home Care Oxygen Service includes its affiliates in Canada. “You” and “Your” means the individual who discloses personal information to Home Care Oxygen Service.
Home Care Oxygen Service ‘s Commitment:
What is Personal Information:
Personal information is any information about an identifiable individual that relates to that individual’s personal characteristics (for example, sex, age, home address, phone number) or information that allows an individual to be identified.
Home Care Oxygen Service’s Privacy Principles:
Home Care Oxygen Service follows the following accepted principles to guide us in safeguarding your personal information.
Home Care Oxygen Service’s Privacy Officer is accountable for compliance by Home Care Oxygen Service with the privacy principles. Home Care Oxygen Service may be contacted as indicated in Paragraph 10 below.
2. Identifying Purposes:
3. Obtaining Your Consent:
In general, Home Care Oxygen Service obtains your consent before collecting, using or disclosing to other persons your personal information, except where otherwise permitted or required by law. Depending on the circumstances and the type of personal information collected, your consent may be expressed orally, in writing or it may be implied. In certain circumstances, your consent will be implied when, acting reasonably, Home Care Oxygen Service can conclude that by taking a certain action, you have given your consent. In certain circumstances, we may obtain your consent through your authorized representative, such as your substitute decision maker.
We may collect, use, retain or disclose personal information about you without your consent for legitimate business purposes, including:
- to satisfy legal and regulatory requirements, or
- to collect a debt owed to Home Care Oxygen Service.
You have the right to refuse to give personal information to Home Care Oxygen Service. If you have given consent to Home Care Oxygen Service to collect, use and disclose your personal information, you may withdraw your consent at any time by contacting Home Care Oxygen Service’s Privacy Officer. If you choose to withdraw or refuse to give consent, Home Care Oxygen Service may not be able to provide or continue to provide certain services or information to you.
Most personal information that we collect comes directly from you. For example, we collect information through order forms or direct personal contact for the purchase of products or services. In order to provide products or services to you, we may also collect personal information from third parties (for example, from credit bureaus).
Home Care Oxygen Service collects only personal information that is necessary for the purpose identified and that a reasonable person would consider appropriate in the circumstances or as is otherwise permitted or required by law.
5. Use, Disclosure and Retention:
Generally, we use the personal information collected from you for the following purposes:
- To provide products and on-going services to you;
- To determine your eligibility (for example, to verify status with credit bureaus and to determine coverage under health insurance plans where we are providing healthcare services to you and for billing purposes);
- To determine appropriateness of care or justification of charges in connection with the provision of healthcare products and services; and,
- To provide you with information about products and services that may be of interest to you.
Other than as set forth above, personal information is not used or disclosed by Home Care Oxygen Service other than for those purposes for which it was collected without your consent or as permitted or required by law.
Personal information is retained by Home Care Oxygen Service only as long as necessary for the purpose for which it was collected or as required by law. Home Care Oxygen Service does not sell personal information to third parties.
In order to facilitate our provision of products and services to you, Home Care Oxygen Service may transfer your personal information outside of Canada to an affiliate or a third-party service provider for storage and processing, including transfers to the United States (for example, for the purpose of conducting product recalls). In this case, your personal information would be subject to the laws of the country to which it is transferred and stored. That country may have laws that require that your personal information be disclosed to government agencies under different circumstances than would Canada. However, in the context of a transfer outside of Canada, Home Care Oxygen Service requires that your personal information be collected, used and disclosed only as permitted under applicable laws.
Home Care Oxygen Service will make reasonable effort to ensure that your personal information is accurate, complete and up-to-date as is necessary for the purposes for which it is collected. You have the right to request that Home Care Oxygen Service correct inaccurate information and may do so by contacting Home Care Oxygen Service ’s Privacy Officer.
Home Care Oxygen Service utilizes appropriate technological and physical security controls to safeguard unauthorized use or disclosure of personal information.
We invite individuals who have additional questions or concerns about the privacy of personal information to contact Home Care Oxygen Service ’s Privacy Officer. Home Care Oxygen Service ’s Privacy Officer will respond to such questions or concerns within a reasonable timeline.
9. Individual Access:
Individuals may ask to view their personal information retained by Home Care Oxygen Service by writing to Home Care Oxygen Service ’s Privacy Officer. We will correct any inaccurate personal information upon appropriate request.
In some cases, Home Care Oxygen Service may not provide access to personal information within our possession or control, including in the following circumstances:
- if doing so would reasonably be expected to threaten the life or security of another individual;
- disclosure would reveal confidential commercial information;
- the personal information is protected by solicitor/client privilege; or
- the information was collected during the investigation of a legal matter or for purposes related to the detection and prevention of fraud.
If we are unable to provide you with access to your personal information, we will advise you in writing of the reason for the refusal unless we are prohibited from doing so by law.
10. Compliance and the Complaint Process
In writing, addressed to:
Home Care Oxygen Service
1 Monica Lane, Unit 1
Bracebridge ON P1L 1P8
Attention: Privacy Officer – Human Resources Department
By confidential toll free telephone, at 1-800-461-4339
Please be sure to include your name, address, preferred method of communication, the nature of your complaint and relevant details, including your past communications with us.
Last Updated: March 28, 2019