COVID-19 Sleep faqs

COVID-19 Sleep FAQs

1.    Is the Home Care Oxygen Service store open?

Home Care Oxygen Service is open. We suggest you call 1-800.461.4339 before travelling to Home Care Oxygen Service to ensure it store is open.

Several safety measures will be in place to help protect our customers and employees such as screening, social distancing, hand sanitization and limiting the number of customers in a store at one time. Curbside service will continue to be extended to customers who do not wish to enter a store.

2.    Is Home Care Oxygen Service selling CPAP in the store?   

Yes, with a valid CPAP prescription, Home Care Oxygen Service will arrange for initiation of CPAP therapy with your choice of virtual, curbside/remote, or in-store appointment.

3.   Will I have to wear a mask during an in-store CPAP setup?  

Home Care Oxygen Service will provide you with a surgical mask to wear during your set up. Our staff will practice PPE and will be wearing a surgical mask, face shield and gloves.

4.   If I don’t want to come to the Home Care Oxygen Service store, how will I get CPAP supplies?

Shop online at Medigas Express or call 1-877-350–9816 to have the supplies shipped directly to  your home.

5.   What if I need help with my CPAP equipment during this phase of COVID-19?

Call 1.800.461.4339 to speak with a Home Care Oxygen Service healthcare professional who will assist you with equipment instructions, techniques that will help you adjust to therapy, troubleshoot a technical issue and review equipment cleaning techniques.

6.    Should I continue to use my CPAP during this phase of COVID-19?  

You are encouraged to continue using your CPAP as your physician has prescribed. It is very important that you are cleaning your equipment as shown in the manufacturer’s product instructions. If you screen positive for COVID-19, it is suggested you sleep in a separate room without a cold air return, with the door closed and window open slightly. Discard and replace your mask, tubing, humidifier chamber and filter once your COVID-19 illness has resolved.

7.    Is Home Care Oxygen Service doing Home Sleep Testing (Level III sleep screening)?

Yes, Level III sleep screening services have resumed.

8.    Will Home Care Oxygen Service be able to provide non-invasive ventilation?

Home Care Oxygen Service will provide non-invasive ventilators as inventories permit.